Pre-Order & Refund Policy
Last updated: August 1, 2026
Every Lifemaxx brownie is handmade to order in small batches. Because we are a new cottage food operation still ramping up, orders are placed as pre-orders and confirmed by us before they are made.
When you submit the pre-order form you are reserving a batch, not completing a final sale. We review every pre-order by hand and confirm it by email, normally within 3 business days. Your order is not final until we confirm it and, where applicable, payment is arranged. Pricing is 8-Pack $20 or 24-Pack $60, plus shipping.
We ship and deliver within the state of Florida only. As a Florida cottage food operation, we are not able to ship across state lines. If you order from outside our delivery area, we will contact you and refund any amount collected.
If we are unable to fulfill your order for any reason — including limited production capacity, ingredient availability, or delivery constraints — we will notify you and issue a full refund of any amount you have paid. We may, at our discretion, offer to reschedule your order for a later batch instead of refunding, but the choice is yours.
You can cancel or change a pre-order for a full refund at any time before we begin preparing it — just email us. Once a batch has been made specifically for your order, we may not be able to cancel it, because our items are perishable and made to order.
For food-safety reasons we cannot accept returns of food that has been delivered. If your order arrives damaged, incorrect, or not as described, contact us within 48 hours of delivery with a photo and we will make it right with a replacement or a refund. Approved refunds are issued to your original payment method.
Nothing in this policy limits any rights you may have under applicable Florida or federal consumer-protection law.
Our brownies contain milk and eggs, plus oat flour and psyllium husk, and the protein comes from whey (a milk product) and mung bean isolate. They are made in a kitchen that is not allergen-free, so we cannot guarantee against cross-contact. If you have a food allergy, please review our allergen information and contact us before ordering. We cannot offer refunds for allergen concerns that were disclosed before purchase.
Questions about a pre-order or refund? Email [email protected] and we will answer within two business days.